FAQ AND TECHNICAL SUPPORT

What are the unique features about this platform that I get with none other?

For example -
E-portfolios.
Sharing lessons across a group of schools.
Separate interfaces for primary and secondary schools.
Customisable tools for your institution.
3 locations for collaborative tools.

Where are you hosted?

We host on a secure dedicated server in the UK. However, any institution can arrange with us to host their own platform if they wish.

How secure is the system?

The three main layers of risk on any system are when it processes the data, when it transits from server to client and when it resides in the server. We use SSL which makes the data communication from the client to server secure. We have taken all the necessary steps to protect the system from threats such as SQL injection. Our servers are secure behind a firewall and only accesses by identified personnel. Passwords are encrypted. We are working towards ISO 27001.

What languages do you use?

We use Oracle/Java EE but also ORM technologies to ensure that the application is database independent. This allows us to deploy the application on almost any certified relational database. We support My SQL, MS SQL Server, Access and DB2.

What happens to my data if I use the system for a while and then decide to change suppliers?

We will help you to transfer all your data on our platform to another supplier, for a small fee, if you decide to terminate your contract with us. This does not include digital learning content.

What level of customisation can I get for my buying price?

Our current platform is a starting point for you to build your own bespoke product. Once you have a look at it, you can decide what you want to keep and what you want to lose. We will discuss each element and then define the scope of your development. We are committed to giving you exactly what you need and then supporting the product so that it grows with you.

What happens if I want a change?

As you grow into your portal, you are bound to want new features that you visualise as you use it. We would like to help you achieve this. All these changes are accommodated at an average price of 40/- per hour so that you do not have to pay an on-going development cost if you do not need it. Some changes, on the other hand, are things that we might be improving ourselves. All these will be done at our own cost and integrated into your portal as updates.

Can the product be used on mobile applications?

This development for both Android and i-phone is scheduled for 2018 and will be available for integration to all our customers. This will allow your students to use the application on mobile phones or tablets if they wish.

How much does it cost?

There are various purchase options and you are free to choose the one that works best for you. You can hire the platform and pay a rent per student, or you can buy a platform with a one-off fee if you are looking for customisation and serious development.

What is the on-going cost for support on this product?

Support, once again depends on the package purchased. There are no hosting costs to pay if you host your own portal. On the other hand, Learning Platforms will host your application on our secure server if required.

Can I use my own design?

Yes, we will be happy to integrate your design into your development. This can be either a simple Psd file around which we can design your system or you can give us pictures and logos which you want to incorporate in your look. Our design team will create a series of pages with your design which you will be able to approve before we build them into your website.

What about MIS systems?

Bespoke MIS systems can be developed and integrated with your VLE if required. This can include the standard features like booking rooms and handling student data or it can consist of entire databases that manage the information that you need to maintain or supply to Government or Prime Providers.

Installation :

We offer a complete package with hosting either on your own server or on ours.

Maintenance :

We can maintain and look after your platform if it is hosted on our server. If you want to do your own hosting, we will provide complete technical back-up through our comprehensive customer services.

Development :

We can continue to develop your product after delivery. This is done either for a small fee for each module, or you can hire a development team for a month at a time, depending on your needs. This will ensure that your product is always exactly what you want it to be but without having to pay for an in-house developer yourself.

Can I ever own my code?

Yes. After three years of use, you can own the code you have purchased on the condition that it cannot be resold.